Return Policy
Last update:November 17, 2024
Voodoo Firearms Return Policy
Returns and Cancellations
At Voodoo Firearms, we take pride in providing quality products and excellent customer service. To ensure clarity and compliance with Illinois state law, please review our return policy below.
- Firearms and Ammunition: All firearms and ammunition purchased online or in-store are not eligible for return once they have left the store.
- Returns and Exchanges: No returns will be accepted after 30 days from the date of purchase or if no proof of purchase (receipt) is provided.
In-Store Purchases
- Optics and Accessories: Optics and accessories purchased in-store are not eligible for return unless they are in new, unused, and resalable condition. Returns for these items must be made within 30 days of purchase.
Online Purchases
- Optics and Accessories: If you purchase optics or accessories online (for home delivery or in-store pickup), these can be returned within 30 days of receipt, provided the items are in new, unused, and resalable condition.
- Damaged Packaging: If the packaging of the returned optics or accessory is damaged, a 50% restocking fee will be applied to the return, which will be deducted from your refund.
- Unclaimed Orders: Online orders that are not picked up within 30 days will be canceled and subject to a 25% restocking fee.
- Damaged Products: If you refuse a damaged item during in-store pickup, no restocking fee will apply. Please carefully inspect all items before leaving the store.
Special Orders
- Special orders (items not regularly stocked or custom orders) are subject to a 50% restocking fee if returned. This fee will be deducted from your refund if you choose to return a special order item.
Exchanges
- All exchanges are processed as a return and refund. You will receive a refund for the original item, which you may use to make a new purchase.
FBI NICS Background Check Policy
In compliance with Illinois law and federal regulations, Voodoo Firearms will not complete the transfer of any firearm unless the purchaser has successfully passed the FBI National Instant Criminal Background Check System (NICS).
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We do not transfer firearms without an approved result from the FBI. We understand that some dealers may transfer firearms pending NICS approval, but due to the volume of transfers we process, we cannot assume the risk of transferring firearms without explicit approval.
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If we do not receive an approval within 30 days, your purchase will be fully refunded.
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If your NICS check is delayed or denied, you may contact the FBI directly for information regarding the status or cause of the decision. Please note, the FBI does not share any specific details about the outcome with us. You can find more information on the FBI’s NICS process here.
Gift Cards & eGift Cards
- Gift cards and eGift cards are non-refundable and cannot be exchanged for cash.
Store Discretion
- Voodoo Firearms reserves the right to refuse returns or exchanges at our discretion, particularly if the item shows signs of misuse, damage, or is returned beyond the stated time limits.